Help Centre

rajbee Frequently Asked Questions

Everything you need to know about playing on rajbee — from creating your account and depositing with bKash or Nagad, to cricket betting rules, bonus wagering requirements, and responsible gaming tools. Browse 25 detailed answers written specifically for Bangladesh players.

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

This page is rajbee's comprehensive FAQ resource for players across Bangladesh — covering every common question from account setup and KYC verification, to bKash and Nagad deposit times, cricket betting on the BPL and T20 World Cup, slot RTP, welcome bonus wagering, and self-exclusion tools. If your question is not answered here, our support team is available 24/7 via live chat or at [email protected].

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Section 1 of 5

Account & Registration

Creating your rajbee account, verifying your identity, managing login issues, and understanding account rules.

Creating a rajbee account takes under two minutes. Visit rajbee.net, click the registration button, and fill in your full name, date of birth, mobile number, and preferred currency (BDT). You will receive an OTP on your registered mobile number to verify your account. You must be 18 years or older to register — underage registrations are rejected automatically.

rajbee requires a valid government-issued photo ID for KYC verification. Acceptable documents include your Bangladesh National ID card (NID), a valid passport, or a birth certificate accompanied by a secondary proof of address. Upload clear, unedited photos of both sides of your document via the Account Settings page. Most KYC reviews are completed within 24 hours on business days.

To reset your rajbee password, click "Forgot Password" on the login page and enter your registered mobile number or email address. You will receive a one-time reset link via SMS or email. Follow the link, set a new strong password (at least 8 characters, mixing letters, numbers, and symbols), and log in. If you do not receive the reset message within 5 minutes, check your spam folder or contact support.

No — each player is permitted exactly one rajbee account. Opening duplicate accounts violates rajbee's Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any pending balances. If you have lost access to your existing account, contact support at [email protected] to recover it rather than creating a new one.

To permanently close your rajbee account, contact the support team via live chat or email at [email protected] and submit a written account closure request. Before closure, withdraw any remaining balance to your preferred payment method. Note that if you are closing your account due to a gambling problem, rajbee's self-exclusion programme is a better alternative — it provides structured protection and prevents you from reopening the account impulsively.
Section 2 of 5

Deposits & Withdrawals

How to fund your rajbee account using bKash, Nagad, Rocket, and bank transfer — plus fees, limits, and processing times.

To deposit via bKash on rajbee, log in, go to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. You will receive a rajbee merchant number to send the payment to from your bKash app. Complete the transaction in bKash, then enter the transaction ID back on the rajbee deposit page to confirm. Deposits via bKash are credited to your rajbee account within 5 to 15 minutes.

Nagad deposits on rajbee are typically credited within 5 to 15 minutes of the transaction being confirmed on the Nagad side. The process is the same as bKash — select Nagad in the rajbee Cashier, send the payment to the displayed merchant number via your Nagad app, then submit the transaction ID on the rajbee deposit confirmation screen. If your deposit is not credited after 30 minutes, contact support with your Nagad transaction reference.

The minimum deposit amount on rajbee is ৳200 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500 BDT. These thresholds ensure that transaction processing costs are covered and that players can access real-money games without needing a large upfront commitment.

The minimum withdrawal amount on rajbee is ৳500 BDT for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfers alike. Withdrawal requests below ৳500 BDT will not be processed. There is no maximum single withdrawal cap for verified accounts, though very large withdrawals (above ৳100,000 BDT) may require an additional review step for compliance purposes.

rajbee processes withdrawal requests within 1 to 4 hours for mobile money methods (bKash, Nagad, Rocket, Upay) during normal operating hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank typically take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted over weekends or on public holidays (Eid, Victory Day, Independence Day) may experience slightly longer processing times.

rajbee does not charge its own platform fees on standard deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges as per their standard fee schedule. rajbee recommends checking your provider's current fee structure before initiating a transfer. Any fees displayed during the cashier process are charged by the payment network, not by rajbee.
Section 3 of 5

Games & Gameplay

Cricket betting markets, live casino, slots, RTP, fair play certification, and mobile gaming on rajbee.

rajbee covers a wide range of cricket betting markets, including Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, top bowler, total runs, innings runs, player performance props, live in-play betting, and series winner markets. All odds are updated in real time, and BPL matches receive extended pre-match and in-play coverage during the tournament window.

Live in-play betting on rajbee allows you to place bets on a match that is already in progress, with odds that shift in real time based on match events. To use live betting, navigate to the Cricket or Sports section, select an active match marked "Live", and browse the available in-play markets. Odds can move quickly during key moments — a wicket, a boundary, or a powerplay over — so place your bets promptly. Minimum in-play bet stakes and market availability vary by match.

rajbee only hosts slot games from certified, internationally recognised providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Every game uses a verified Random Number Generator (RNG) that has been independently audited for fairness and randomness. Return-to-player (RTP) percentages are published in each game's information panel. rajbee does not alter or override game outcomes — all results are determined entirely by the provider's certified RNG engine.

Yes — rajbee is fully optimised for mobile play. The platform runs smoothly on all modern Android and iOS browsers without requiring a separate app download. Simply visit rajbee.net in your mobile browser (Chrome, Firefox, or Safari), log in, and access the full game library including slots, live casino, and cricket betting. The responsive layout adjusts automatically to your screen size. A dedicated mobile app may be available — check the platform for the latest download option.

RTP (Return to Player) varies by game title on rajbee, but most slots from providers like Pragmatic Play and NetEnt have RTPs ranging from 94% to 97%. For example, popular titles often display RTPs in the 96–96.5% range. You can find the exact RTP for any game by clicking the information or paytable icon inside the game before or during your session. Higher RTP means a lower house edge over the long run.
Section 4 of 5

Bonuses & Promotions

Welcome bonuses, wagering requirements, free spins, loyalty rewards, and how rajbee promotions work for Bangladesh players.

rajbee offers a welcome bonus to newly registered players in Bangladesh on their first deposit. The exact bonus amount and match percentage are displayed on the Promotions page at the time of registration, as offers are updated regularly. Welcome bonuses are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. Always read the full terms of any bonus before opting in.

A wagering requirement (also called a rollover requirement) is the number of times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. On rajbee, wagering progress is tracked in real time in your account dashboard. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

Yes — rajbee bonuses carry an expiry date, which is stated in the terms of each individual promotion. Most welcome and deposit bonuses expire within 7 to 30 days of being credited, and wagering must be completed within this window. Bonuses that expire before wagering is complete are removed from your account along with any associated winnings. Check the Promotions page or your bonus dashboard for the exact expiry date of each active offer.

rajbee periodically offers free spins as part of deposit bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and loyalty rewards for regular players. Free spins are typically credited to a specific slot title and must be used within a set time window — usually 24 to 72 hours. Any winnings generated from free spins are added to your bonus balance and are subject to wagering requirements before they can be withdrawn as real cash.

rajbee rewards its most active players through a loyalty programme where points are earned on every real-money wager placed across casino games, slots, and sports betting. Accumulated points can be redeemed for bonus credit, free spins, or cashback offers. Higher-tier players unlock dedicated account management, faster withdrawal processing, and exclusive tournament invitations. Log in to your rajbee account and visit the Loyalty section to view your current tier and progress.
Section 5 of 5

Safety & Responsible Gaming

How rajbee protects your data, ensures fair play, enforces the 18+ age policy, and supports players who need help managing their gambling.

rajbee operates with player safety as a top priority. The platform uses TLS 1.3 SSL encryption on all connections, meaning your personal data and financial transactions are protected in transit. Player funds are held in segregated accounts, separate from rajbee's operational funds. All games are sourced from certified providers with verified RNG systems. rajbee enforces strict KYC procedures to prevent fraud, money laundering, and underage gambling.

rajbee protects user data using industry-standard TLS 1.3 encryption across all pages and transactions. Personal information is stored on secured servers with restricted access and is never sold or shared with third-party marketing companies. Payment data (bKash, Nagad, bank details) is handled via encrypted channels and is not stored on rajbee's servers in full. For full details on how your data is collected and used, refer to the rajbee Privacy Policy page.

The minimum age to play on rajbee is 18 years old. This applies to all games, sports betting markets, and promotional offers on the platform. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 18 will be permanently closed and all associated funds returned. rajbee operates a zero-tolerance policy on underage gambling.

To self-exclude from rajbee, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or a permanent exclusion. Alternatively, contact support via live chat or email at [email protected] and request immediate account suspension — the team will action it within 15 minutes, any time of day. During self-exclusion, your account is fully deactivated and you are removed from all marketing communications.

Yes — rajbee allows you to set daily, weekly, or monthly deposit limits directly from your account dashboard under Account Settings → Responsible Gaming. Once a limit is set, you cannot deposit above that threshold for the chosen period. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period as a safeguard against impulse decisions. Deposit limits are one of several responsible gaming tools available free of charge on rajbee.
If gambling is affecting your daily life, finances, or relationships, please reach out to our responsible gaming support team at [email protected] or via 24/7 live chat. You can also visit our dedicated Responsible Gaming page for self-assessment tools, self-exclusion guides, and external helpline information. 18+ only. Please gamble responsibly.
Why Players Trust rajbee

Six Reasons rajbee Is Bangladesh's Preferred Betting Platform

Instant bKash & Nagad Deposits

Fund your rajbee account in minutes using bKash, Nagad, Rocket, or Upay — the mobile money methods used by millions of players across Dhaka, Chittagong, Sylhet, and beyond. No bank card required.

SSL-Encrypted & Secure

Every page and transaction on rajbee is protected by TLS 1.3 SSL encryption. Your personal data and payment information are never exposed to third parties or stored insecurely.

Deep Cricket Coverage

BPL, IPL, T20 World Cup, and all major ICC tournaments — rajbee offers pre-match and live in-play betting markets for every significant cricket fixture, with competitive odds updated in real time.

1,500+ Certified Slot Games

rajbee's slot library spans titles from Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — all with independently audited RNG engines and published RTP percentages for complete transparency.

24/7 Support in Under 3 Minutes

Our customer support team is available around the clock via live chat, WhatsApp, and email. Average first-response time via live chat is under 3 minutes — even on Eid and public holidays.

Responsible Gaming Tools Built In

Deposit limits, session time-outs, cool-off periods, and full self-exclusion are built into every rajbee account at no cost. Managing your play is straightforward from your account dashboard at any time.

Still Have Questions?
Our Support Team Is Ready to Help — 24/7

If you could not find the answer you were looking for in this FAQ, rajbee's support team is available around the clock via live chat and email. You can also explore the platform directly — browse our casino games, check out cricket betting markets, or review our responsible gaming resources.

rajbee Casino Cricket Betting Browse Slots Responsible Gaming
Live Chat
Available 24/7 — average response under 3 minutes. Access from the rajbee platform directly.
Email Support
[email protected] — responses within 48 hours, 7 days a week.
WhatsApp
+880 1700 000000 — plain text, not a link. Available around the clock.
Support Hours
24 hours a day, 7 days a week. All times Bangladesh Standard Time (BST, UTC+6).